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User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance

2020-02-19
Matthias Froehlich, PhD, Eric Branda, AuD, PhD, Dirk Apel, BS

Audiology Online

The more you use TeleCare, the higher the acceptance rate

We investigated the influence of TeleCare on the acceptance rate of hearing aids. In doing so we analyzed the usage data of 22,810 TeleCare users from 36 countries.

The data presented in the study shows a correlation between TeleCare usage and the hearing aid acceptance rate. This indicates that hearing aid wearers who use teleCare immediately following the initial fitting are more likely to keep the hearing aids then wearers who do not use TeleCare (but have the option to do so).

The data also show that TeleCare offers features that positively affect user engagement and thereby increase the likelihood that the wearer accepts the hearing aids. Furthermore, the more TeleCare is used, the higher the acceptance will be.

Read the whole study on Audiology Online.

Matthias Fröhlich, Ph.D.

Dr. Matthias Froehlich is global audiology strategy expert for WS Audiology in Erlangen Germany. He is responsible for the definition and validation of the audiological benefit of new hearing instrument platforms. Dr. Froehlich joined WS Audiology (then Siemens Audiology Group) in 2002, holding various positions in R&D, Product Management, and Marketing since then. He received his Ph.D. in Physics from Goettingen University, Germany.

Eric Branda, AuD, PhD

Dr. Eric Branda is an Audiologist and Director of Research Audiology for Sivantos in the USA. For over 20 years, Eric has provided audiological, technical and product training support around the globe. He specializes in bringing new product innovations to market, helping Sivantos fulfill its goal of creating advanced hearing solutions for all types and degrees of hearing loss. Dr. Branda received his PhD from Salus University, his AuD from the Arizona School of Health Sciences and his Master’s degree in Audiology from the University of Akron.

Dirk Apel, BA

Dirk Apel is the Head of Enhanced Consumer Experience Segment within the Sivantos Group. He is responsible for patient-facing apps as well as TeleCare and aims to provide good solution which benefit hearing care professionals as well as hearing aid wearers. Dirk Apel joined Sivantos in 2012, holding various positions within Product Management and Marketing since then and has 10 years of experience relating to software in the medical field.